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Managed Services

Systems that run smoothly, day in, day out.

Our managed services go beyond basic support. We keep your systems secure, optimized and improving, with proactive monitoring and hands-on operational support, so your team can focus on the business.

Monitoring, support, cloud operations, DevSecOps and team augmentation. Your systems, run well.

Most of what we operate, we also built, so we run systems with an engineer’s understanding of how they work. We take on applications, cloud infrastructure, data pipelines and the machine learning models some of them depend on, agree coverage and response against what matters most to your business, and report on it regularly.

  1. 01

    Fewer disruptions

    Proactive monitoring and maintenance catch many issues before users notice them.

  2. 02

    Transparent operations

    Agreed coverage and regular reporting show what happened, what it cost and what is being done about it.

  3. 03

    A team that can focus

    With day-to-day operations handled, your people can spend their time on the product and the business.

Capabilities

What this service covers

Engage us for one capability or the full set. Each one is delivered by people who have run it in production.

01

Application monitoring, maintenance & support

Monitoring, incident resolution and continuous updates that keep applications available.

We provide round-the-clock monitoring, incident resolution and ongoing updates. A proactive support model protects performance, security and availability, and keeps disruption to users to a minimum.

  • Monitoring and alerting across the stack
  • Incident response and root-cause analysis
  • Patching, updates and minor enhancements
  • Coverage hours agreed per system
02

Cloud infrastructure management & optimization

Capacity, patching and spend kept under control on any cloud.

We manage and optimize environments on AWS, Azure, Google Cloud or hybrid setups, right-sizing resources, improving performance and availability, and reducing cost while meeting compliance needs. This work saved a leading global logistics company more than 40% of its cloud spend.

  • Right-sizing and cost reviews
  • Availability and performance tuning
  • Backup, recovery and patch management
  • Compliance and access reviews
03

DevSecOps as a service

Secure, automated delivery for teams without a platform team of their own.

We implement and operate CI/CD pipelines with security built into every stage, so your teams release faster without compromising compliance or reliability.

  • Pipeline operation and improvement
  • Security scanning and release gates
  • Secrets and access management
  • Environment and infrastructure-as-code upkeep
04

Dedicated team augmentation

Experienced engineers who join your team and work to your practices.

We add engineers, DevOps professionals and cloud specialists who integrate into your operations, bringing technical depth and the flexibility to meet deadlines and expand capability, backed by our own review practices.

  • Software, DevOps and cloud engineers
  • Onboarding into your tools and rituals
  • Backed by our engineering leadership
  • Flexible scaling up or down
05

Data pipeline & BI dashboard support

Pipelines and dashboards kept accurate, available and documented.

We manage ETL pipelines and the integration, transformation and visualization layers above them, so the numbers your teams rely on arrive on time and can be trusted.

  • Pipeline monitoring and failure recovery
  • Data quality checks
  • Dashboard maintenance and changes
  • Documentation of sources and definitions
06

Machine learning model support

Models kept accurate and relevant after they reach customers.

We support AI solutions across their lifecycle, from training and deployment to monitoring and retraining, so they adapt to real-world change and keep their accuracy over time.

  • Accuracy and drift monitoring
  • Scheduled and triggered retraining
  • Evaluation before each new version
  • Usage and cost tracking
Approach

How a managed engagement runs

Clear scope, agreed coverage and regular reporting, with continuous improvement built in.

  1. Step 01

    Onboard

    Review systems, documentation, access and known issues, and close the gaps that would slow a response.

  2. Step 02

    Agree coverage

    Support hours, response times and escalation set against the business impact of each system.

  3. Step 03

    Operate

    Monitoring, incident handling, maintenance and changes, carried out and recorded.

  4. Step 04

    Report & improve

    Regular reporting on incidents, availability and spend, with a list of what to simplify or automate next.

Questions

Frequently asked

Platforms & technology
  • Azure
  • AWS
  • Google Cloud
  • Oracle Cloud
  • Kubernetes
  • Terraform
  • .NET
  • RabbitMQ
  • BI & ETL
Can you support systems you did not build?

Yes. Onboarding starts with a review of the system, its documentation and its known issues, so we understand what we are taking on before coverage begins.

How are support hours and response times set?

They are agreed per system, based on its business impact, and written into the engagement. Critical systems get broader coverage than internal tools.

Do we stay in control of our systems?

Yes. You keep ownership of accounts, code and data. Access is granted to us on least-privilege terms and can be reviewed or withdrawn at any time.

Can we start with part of our estate?

Yes. Many clients start with one application or environment and extend the scope once the working model is established.

Ready to talk about Managed Services?

Tell us what you are working on. An engineer reads every message and replies within one business day.

Amman, JordanPrincess Tharwat Hassan St., Amman, Jordan
Dubai, UAEDubai Design District, Dubai, UAE